FAQ's

Monogramming

Complimentary monogramming is offered with all our pyjamas to make your purchase feel personal. There are 2 fonts available, cursive and block. You can choose to place your name or initials above the pocket, or your initials of up to 3 letters on the pocket. 

The embroidery font will be the same colour as the piping on the pyjama you have selected. 

If you choose not to have any monogramming, please select the option of 'No embroidery'.

Process Time

We usually ship out all products, including monogrammed items the next day (excluding weekends), however please allow up to 5 business days for your products to be embroidered. If you have any special requests feel free to contact us and we will try to cater for your needs. 

Packaging 

We want our customers to have an experience when opening our packages. All our pyjamas are hand wrapped in tissue paper and placed in a gift box at no extra charge. A thank you card is also placed in the package with a personal note for all our customers. 

If you are purchasing a pyjama as a gift and want to write a personal message on the thank you card please let us know, and we'd be happy to write your message for you or leave the card blank for you to write on it later. 

Domestic Shipping

We offer FREE standard domestic shipping for orders over $100 AUD.

A flat rate of $8 AUD for Standard Shipping Australia wide for orders under $100 AUD

Express shipping rate is $11 AUD Australia Wide.

Once orders are dispatched, shipping will take up to 5-10 business days for standard shipping, and 2-4 business days for express shipping. Please note, during busy periods orders may take longer to ship.

Please note that we are not responsible for the packages once they have been dispatched to our carriers. 

International Shipping

New Zealand $10 AUD

Asia Pacific $19.61 AUD

Western Europe $15 AUD

USA & Canada $15 AUD

All prices are in Australian Dollars. The customer is responsible for any taxes or duties on the shipment and will need to pay them before they can receive their order.

Returns

All exchanges are accepted on un-personalised pyjamas that are still in the same condition as they were when you received them (with tags still attached, unworn, and perfect condition), and must be exchanged within 14 days of receiving your package. Please contact us if you would like to exchange at info@chloeandkooshloungewear.com.au.

If items are received faulty or damaged, we will be happy to offer you a full refund or exchange within 14 days. 

Care Guide

Our products are delicate and need to be treated with care 💕 The pyjamas are a silky satin fabric made of 95% polyester and 5% spandex. You can hand wash or machine wash the pyjamas. We suggest when machine washing the pyjamas, place it on gentle cycle, cold wash, separately or in a lingerie wash bag. 

Sizing

All pyjamas come in a set; unfortunately, there are no mixing of sizes. If you are unsure about sizing, we suggest you go one size up for more of a comfortable fit. 

If you need any assistance with sizing please feel free to contact us through email at info@chloeandkooshloungewear.com.au

Please refer to the sizing chart on the sizing page found in the footer of our website for more details. 

Payment Methods

All major Credit Cards and Paypal are accepted. 

Contact Us

If you have any questions please feel free to contact us and we'll be happy to answer. 

info@chloeandkooshloungewear.com.au